The breakfast here is large and staff are knowledgeable. The location is favorable and unbeatable, 0.5 miles from the airport.

The hotel is modern and overall clean, with helpful staff. The room is brand-new and reasonably large, with climate control, a private safe, and multi-channel TV. Excellent quality and large breakfast to start the day.

Convenient Location: This place is in a good spot, not too far from Origen Galeria. Also, the lake is just a 15-minute walk away from here 💫. Spacious and Modern Rooms: Our room here was really big and had plenty of space to move around comfortably.

Great location, close to downtown and the hotel. the room was impressive, especially the updated bathrooms. My bed was super cozy 😊.

It made my trip to Merida an incredible experience. The room was absolutely gorgeous. The location was amazing! The breakfast spread was reasonably good, with a wide array of delicious options. The service was excellent during my stay.

Spacious rooms with modern bathrooms that have been recently updated. 🛁

This place has a wonderful location and is conveniently close to everything, with a great spot for drinks nearby called Deck, just a short walk away.

Huge and comfortable beds, spacious rooms, amazing breakfast buffet, excellent service, exceptional value for money.

Absolutely nothing to say about dislikes.

Cleanliness

Price for national tourists is extremely high, yesterday I wanted to buy a banana a single banana and I said the seller of the fruit inside the hotel that costs 30 Mexican pesos any fruit the piece, sold apples, bananas and oranges, that is very expensive, breakfast buffet 322 Mexican pesos per person I went with two others, breakfast cost me 966 pesos, it was egg, beans, chilaquiles, there were also hotcakes, fruits, bread, two or three strong stews like puchero, carne asada was "yucateco" type breakfast, they are prices only for foreign tourists, otherwise everything is fine. I hope that in the future this situation will be resolved. I will put some photos of the interior of the room, drain of the tub is not working, wood where the tv is kept is broken in some places, second day they don't leave water or coffee, doors of the bathroom are not well painted, then if they charge a lot I demand a lot that should be reciprocated.

I recently stayed at the Hyatt Regency in Merida for a week. The hotel was fantastic in every way. It was clean, modern, and well located. The free valet parking service was a great perk, and the staff was friendly and helpful. The rooms were spacious and quiet, and the bed was incredibly comfortable. The breakfast was outstanding, with a wide variety of food and drinks to choose from. my stay at the Hyatt Regency was superb, and I highly recommend this hotel.

I would definitely recommend this hotel.

service and attention of all the staff was excellent: kindness, disposition, attitude... everything! motion-sensitive light under the bed is fabulous, it was very helpful. I also found the welcome courtesy on the first day excellent, fresh water they have every day in the lobby (which is super nice to arrive at after a long day of walking and heat). They have many courtesies available, that's wonderful! Appreciate it.

The room was arranged for 2 people, despite having a reservation for 3, so there was a need to ask for additional towel and water several times during the stay. The same thing happened (this one, every day) with the complimentary coffee, which was for 1 person and was required for 2. I understand that it is a courtesy and a plus, but you would have to consider the number of people in the room for those amenities. But the attention of the cleaning and frontdesk staff every time we asked them for these things was excellent. But everything would have been simpler if all of that had been available in the room for the duration of our stay. On the other hand, in the access to the parking lot of the hotel you have to go through a couple of stairs, not very long, but it is a bit uncomfortable, especially when someone has problems to climb steps or when you come with shopping (or suitcases). Also, stamping the parking ticket every time you go out is not very practical (besides, if you lose the ticket, you pay the lost ticket fee even if you are a guest, it happened to me). You should have some kind of ticket, card or guest ID to be able to enter and exit the parking lot without any problem during your whole stay (at the end that for the exit you have a person who checks the ticket and charges, and is the one who lifts the pen to leave, that person could check the guest ID).

Updated bathrooms in the rooms were a nice touch! The location of this place is awesome, right in the heart of everything. Plus, being close to the airport is super convenient! ✈️

location: the hotel was just next door to other good restaurants, and merida. the property room was well-appointed, had climate control, a private safe and multi-channel tv. i had a warm welcome, helpful staff.